baazi Privacy Policy

baazi is a Bangladeshi online gaming and betting platform that places the highest importance on its users' privacy. This privacy policy applies to all services provided through the baaziapp.cam website and its Android and iOS apps.

This policy explains what types of information we collect, how that information is processed, in what circumstances it may be shared with third parties, and what rights you have over your personal information. Continued use of our services will be considered as your acceptance of the terms of this policy.

baazi's services are for persons aged 21 or older only. Please read our Terms and Conditions to learn about the general rules related to use of the services.

2.1 Personally Identifiable Information

At the time of account registration, we collect the following information:

• Full name
• Date of birth (for age verification)
• Mobile number
• Email address
• National ID or passport number (where identity verification is required)

2.2 Financial Transaction Information

During deposits and withdrawals, we keep detailed records of transactions. This includes the payment method (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amount, time, and reference number. We do not collect your full mobile banking PIN or bank account password under any circumstances.

2.3 Technical and Usage Information

When you use our platform, the following technical information is collected automatically:

• IP address and device identity
• Browser or app type and version
• Operating system
• Session duration and login history
• Game play history and betting records
• Page visit data and navigation patterns

2.4 Communication Information

When you contact our support team via live chat or email, those conversations are recorded — to ensure service quality and for use as a reference in future support interactions.

baazi collects information in the following ways:

• Directly from you: Information you provide yourself during registration forms, account verification processes, and when making contact.
• Automatically: Through cookies, log files, and similar technologies while you use the website or app.
• Through payment processors: Transaction confirmation information received from authorised payment gateways when financial transactions are completed.
• From identity verification services: Information received from third-party verification services when account verification is required.

Your information is used only for specific and legitimate purposes. baazi processes your information for the following reasons:

4.1 Service Operations

• Account creation and management
• Providing gaming and betting services
• Processing deposits and withdrawals
• Managing bonuses and promotions
• Providing 24/7 support services

4.2 Security and Prevention

• Preventing fraud, money laundering, and other illegal activities
• Detecting unauthorised access to accounts
• Ensuring system security

4.3 Improvement and Analysis

• Improving platform performance and user experience
• Planning new features and services
• Identifying and resolving technical issues

4.4 Communication

• Sending important account-related notifications
• Sending transaction confirmation messages
• Promotional information — only with your consent

baazi does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the following circumstances:

5.1 Service Provider Partners

Selected third-party providers handling payment processing, identity verification, game operations, and infrastructure services may access limited information — only within their specific area of responsibility and under contractual confidentiality obligations.

5.2 Legal Obligations

We may be required to disclose information if required under applicable Bangladeshi law or by order of a legitimate authority. In such circumstances, we will provide only the minimum necessary information.

5.3 Business Changes

User information may be included in the event of a business merger, acquisition, or asset transfer. Should such a change occur, we will notify you in advance.

The baazi website and app use cookies and similar tracking technologies. These fall into several categories:

6.1 Essential Cookies

These cookies are essential for maintaining login sessions, security verification, and ensuring the core functionality of the platform. Disabling them will make it impossible to use the service.

6.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, and other personalised settings.

6.3 Analytics Cookies

Analytics cookies are used to understand how the platform is used and to improve service quality. This information is processed in aggregate — not for identifying individuals.

You can control most cookies through your browser settings. Keep in mind, however, that disabling certain cookies may reduce the functionality of the service.

Your information is retained for as long as necessary to fulfil the purposes for which the service is provided. Specifically:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Even after an account is closed, relevant information is retained for a set period to meet legal and accounting obligations.
• Financial records: Transaction information is retained for the period specified under applicable Bangladeshi law.
• Marketing data: Marketing-related information is deleted when you withdraw your consent or after a defined period of inactivity.

baazi has put in place industry-standard technical and organisational measures to keep your information secure:

8.1 Technical Safeguards

• All data transmissions secured through SSL (Secure Sockets Layer) encryption
• Encryption of stored data
• Firewall and intrusion detection systems
• Regular security audits and testing
• Two-factor account verification (OTP-based)

8.2 Organisational Safeguards

• Access to data restricted to authorised staff only
• Staff training on data protection
• Strict data handling policies

While we take every reasonable step to ensure security, no information transmitted over the internet can be guaranteed to be completely secure. You therefore have a responsibility to keep your password and login details confidential and to avoid logging in from unfamiliar devices.

You have certain important rights over your personal information, which baazi respects:

9.1 Right to Access

You may request from us what information we hold about you and how it is being used.

9.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you may correct or update it. Many details can be updated directly through account settings.

9.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, it is our responsibility to retain information that is necessary to meet legal or accounting obligations.

9.4 Right to Object to Processing

For marketing communications, you may object and withdraw your consent at any time. Contact our support team to do so.

For more information about your rights and protections related to responsible gaming, please see our Responsible Gaming page.

baazi strictly does not provide services to anyone under the age of 21. Age is verified at registration and identity documents may be requested where necessary.

If we suspect that an account has been created by a minor, that account is immediately suspended and the associated information is securely deleted.

If you believe a minor you know is using baazi, please notify our support team immediately.

baazi may change or update this Privacy Policy from time to time. When changes are made:

• The updated date on this page will be revised.
• For significant changes, a notification will be sent to the registered email or mobile number.
• If you continue to use the service after changes are made, you will be considered to have accepted the new policy.

We recommend that you review this page regularly to stay informed about the latest policy.

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us through the following:

We will process any privacy-related requests as quickly as possible. For more details on common questions, visit our FAQ section, where you will find answers to many frequently asked questions.