Play responsibly,
stay safe
baazi believes that entertainment is meaningful only when it stays within control. On this page you will learn how to set your own playing limits, recognise warning signs, and get support when you need it.
Why responsible gaming matters
Online gaming and betting are primarily a form of entertainment. But like any entertainment, limits need to be respected here too. baazi's goal is to create an environment where every user can play with enjoyment while maintaining their financial and mental well-being.
Before joining our platform, every member must confirm that they are at least 21 years old. This is not a formality — it is an important protective measure. Preventing underage participation in gaming is part of our responsibility. Our terms and conditions cover this in detail.
When gaming goes beyond entertainment and becomes a habit, it can lead to financial problems, distance from family, or mental stress. baazi wants every user to stay aware of this and take the right steps when needed.
Tools to keep yourself safe
baazi provides several tools to help you stay in control of your play. Contact our support team to use these tools.
Deposit Limit
Set a limit on how much you deposit on a daily, weekly, or monthly basis. Once set, it takes effect immediately.
Financial controlLoss Limit
Decide in advance the maximum amount you are willing to lose within a set period. Once the limit is reached, placing further bets will not be possible.
Loss reductionSession Time Limit
Set how long you play in a single session. When the time is up, you will be logged out automatically.
Time managementBreak Time
If you want a break for a few days, set a "cool-off" period of 1 to 6 weeks. During this time, your account cannot be used.
Mental breakSelf-Exclusion
If you want to stop playing for an extended period, choose self-exclusion. This closes your account for a set time or permanently.
Full exclusionReality Check
You can have a reminder shown on screen at regular intervals — a summary of how long you have been playing and your wins and losses so far.
AwarenessTo activate or change these tools, contact us via our 24/7 live chat or email. Reducing a limit takes effect immediately; a set waiting period applies before a limit can be increased.
Warning signs of a problem
Are any of the following happening to you? If the answer to more than one question is yes, it is time to seek support.
You are spending more than your budget and putting in more money trying to recover what you have lost.
You are hiding your gaming from family or friends, or lying about it.
You are neglecting work, studies, or family responsibilities to game or bet.
When you do not play, you feel irritable, restless, or unable to sleep properly.
You are taking loans or using money set aside for essential family expenses for gaming.
You have tried to stop repeatedly but cannot hold yourself back.
These signs are not a mark of personal weakness — they indicate a problem that has a solution. You will find more questions and answers about responsible gaming in our FAQ section.
Assess yourself
Ask yourself the following questions
In the past month, have you spent more than your set budget?
After a loss, did you feel that playing just a little more would win your money back?
Has a family member expressed concern to you about your gaming?
Are you having trouble concentrating on work or studies?
Are you playing in secret without telling anyone about your gaming?
How to get support
You do not have to face a problem alone. Several kinds of support are available.
baazi Live Chat
Our support team is available 24 hours a day, 7 days a week in both Bengali and English. For self-exclusion, setting limits, or closing your account, send us a message directly on live chat.
Email Support
If you would like to explain things in detail by email, write to [email protected]. Our team replies in Bengali and your privacy is fully protected.
Family and Friends
Open up to a family member or a trusted friend. Support from someone close often works faster than professional help. They can help keep you on the right path.
Professional Advice
Speak with a mental health professional or addiction counsellor. Mental health services are available at various hospitals and clinics across Bangladesh.
Account Suspension
You can temporarily or permanently close your account at any time. Once a permanent exclusion is made, a request to reopen it is not readily accepted.
Community Support
Peer support groups for people facing similar problems can be very effective. Sharing your experience reduces isolation and opens the way to solutions.
baazi's commitment
We are not just a gaming platform — we are committed to building a responsible environment. Visit our about us page to learn more about baazi's values and goals.
Every new member's age is verified at the time of registration.
When suspicious gaming behaviour is detected, our team actively alerts the member.
Self-exclusion requests are processed within 24 hours.
Our support team speaks Bengali and provides help with sensitivity.
A member's account history and spending details are provided upon their request.
Members' personal information is kept fully secure in accordance with our privacy policy.
Some tips for healthy gaming
Set a fixed budget before you start playing and stick to it.
Never think of gaming as a source of income — it is entertainment.
Avoid playing when you are tired or under stress.
After a loss, do not place bigger bets trying to recover what you lost.
Take regular breaks and spend time on other hobbies or activities.
A tendency to hide gaming from family is a warning sign.